Shipping Policy

Effective Date: July 28, 2026

At Ameeze, we are committed to delivering your order quickly, securely, and transparently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. Please review the information below before placing an order.

Shipping Coverage

Ameeze currently ships within the United States.

At this time, we do not ship to:

• U.S. territories that are not supported by our shipping partners
• APO/FPO military addresses
• International destinations unless otherwise stated on our website

If shipping restrictions apply to your address, you will be notified during checkout.

Order Processing

All orders are processed after payment has been successfully authorized.

Orders are prepared during our regular business operations before being transferred to one of our shipping carriers.

Orders are processed only on business days.

Business Days

Monday – Friday (excluding major holidays)

Orders placed after the daily cut-off time will begin processing on the next business day.

Order Cut-Off Time

Orders received before 5:00 PM EST on a business day will begin processing that same business day.

Orders received after 5:00 PM EST, on weekends, or on holidays will begin processing on the next available business day.

Shipping Timeline

The total delivery time consists of two stages:

1. Order Processing (Handling)
2. Shipping Transit

These delivery estimates begin after payment has been confirmed.

Delivery times are estimates and may vary depending on destination, weather conditions, carrier operations, or other unforeseen circumstances.

Shipping Cost

We keep shipping simple with one standard shipping rate.

Shipping fees are displayed during checkout before payment is completed.

Any applicable taxes or additional charges required by law will also be shown during checkout where applicable.

Shipping Carriers

Orders are delivered through trusted national shipping providers, including:

• USPS
• UPS
• FedEx

The carrier selected for your shipment depends on factors such as destination, package size, logistics availability, and delivery efficiency.

Carrier selection cannot be requested or guaranteed by customers.

Order Confirmation

After your purchase has been completed, you will receive an order confirmation email containing:

• Order number
• Purchased items
• Shipping address
• Billing information
• Payment confirmation

Please review all information carefully.

If you notice an error, contact our support team as soon as possible before your order enters processing.

Shipping Confirmation

Once your order has been shipped, you will receive another email containing:

• Shipment confirmation
• Tracking number
• Shipping carrier
• Tracking link (when available)

Please allow some time for the carrier's tracking system to activate after the package has been scanned.

Order Tracking

Customers may monitor the progress of their shipment using the tracking information provided in the shipping confirmation email.

Tracking updates are supplied directly by the shipping carrier.

Depending on carrier operations, tracking activity may not appear immediately after shipment. This is normal and generally updates once the package reaches the next processing facility.

If your tracking has not updated for several business days, please contact our customer support team for assistance.

Delivery Process

Packages are delivered according to the schedules and operating procedures of USPS, UPS, or FedEx.

Deliveries generally occur on business days, although some carriers may provide weekend delivery in certain locations.

Delivery times cannot be guaranteed because they depend on carrier operations and local delivery conditions.

Delivery Delays

While we strive to meet the estimated delivery schedule, delays may occasionally occur due to circumstances outside our control, including:

• Severe weather
• Natural disasters
• Transportation disruptions
• High shipping volume
• Public holidays
• Carrier operational delays
• Incorrect or incomplete shipping addresses
• Security inspections
• Remote delivery locations

If your package is delayed, we recommend monitoring the tracking information first.

If the delay becomes unusually long, please contact our support team.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP Code
• Telephone number

Ameeze is not responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

If an order has not yet entered processing, we will make reasonable efforts to update the address upon request.

Once an order has shipped, address modifications may no longer be possible.

Additional shipping charges resulting from address correction or package redelivery may be the customer's responsibility.

Undeliverable Packages

A shipment may be considered undeliverable when:

• The address is incorrect.
• Delivery attempts are unsuccessful.
• The package is refused.
• The carrier cannot safely complete delivery.

If a package is returned to us, we will contact you regarding available options.

Additional shipping charges may apply for reshipment.

Original shipping fees are generally non-refundable once shipping services have been performed.

Lost Packages

If your tracking indicates that your package has been lost during transit, please contact us.

Our support team will work with the shipping carrier to investigate the shipment.

Investigation times vary depending on the carrier.

If the carrier officially confirms that a shipment has been lost, an appropriate resolution will be provided based on the investigation outcome.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, we recommend the following:

• Check around your delivery location.
• Verify with household members.
• Ask neighbors if they accepted the package.
• Check with your building management or reception office.
• Wait up to 24 hours, as some carriers mark packages delivered shortly before final drop-off.

If you still cannot locate your shipment after completing these steps, please contact us for further assistance.

Damaged Packages

If your package arrives visibly damaged:

• Take photographs of the package and its contents immediately.
• Retain all original packaging materials.
• Contact our customer support team promptly.

Providing clear photographs helps us work efficiently with the shipping carrier when reviewing shipping-related issues.

Multiple Item Orders

Orders containing multiple products, including Shoulder Bags, Tote Bags, Hand Bags, and Crossbody Bags, may occasionally be shipped in separate packages.

This may occur because:

• Items are packaged separately for protection.
• Inventory is fulfilled from different facilities.
• Package size limitations.
• Carrier logistics.

If multiple shipments are used, each package will receive its own tracking information.

Partial Deliveries

If only part of your order has arrived, please review your shipment confirmation email.

Some items may still be in transit under separate tracking numbers.

If expected packages do not arrive within the estimated delivery window, please contact us.

Refused Deliveries

If a shipment is refused by the recipient without prior authorization, the package may be returned to us.

Any shipping costs incurred during the original shipment or return shipment may be deducted where applicable before any eligible refund is processed.

Failed Delivery Attempts

Shipping carriers may attempt delivery more than once depending on their policies.

If delivery attempts are unsuccessful:

• The package may be held at a local carrier facility.
• Additional delivery attempts may be scheduled.
• The shipment may ultimately be returned to the sender.

Customers should follow any instructions provided by the shipping carrier to arrange successful delivery.

Shipping During Holidays

During holiday shopping seasons or periods of unusually high order volume, processing and delivery times may be slightly longer than normal.

We appreciate your patience during these busy periods.

Shipping Notifications

Throughout the shipping process, customers may receive email notifications regarding:

• Order confirmation
• Shipment confirmation
• Tracking updates (when provided by the carrier)
• Delivery status

Please ensure your email address is entered correctly when placing your order.

Risk of Loss

Responsibility for the shipment transfers according to the delivery status provided by the shipping carrier.

Customers should ensure that someone is available to receive packages when necessary and that the delivery location is secure.

Customer Responsibilities

To help ensure successful delivery, customers should:

• Provide accurate shipping information.
• Monitor shipment tracking.
• Respond promptly to carrier delivery notices.
• Contact the carrier when additional delivery instructions are required.
• Reach out to Ameeze promptly if assistance is needed.

Customer Support

If you have questions regarding shipping, delivery status, or your order, our support team is available to assist you.

Store: Ameeze

Email: support@ameeze.com

Support Hours: Monday – Saturday

Time: 8:00 AM – 7:00 PM (EST)

Policy Updates

Ameeze may update this Shipping Policy periodically to reflect operational improvements or changes in shipping procedures.

The most current version will always be published on our website and becomes effective on the date shown at the top of this policy.