Return & Refund Policy

Effective Date: July 28, 2026

At Ameeze, we want you to shop with confidence. If your purchase does not meet your expectations, we offer a straightforward return and refund process. This policy explains the eligibility requirements, return procedures, refund timelines, and other important information regarding returns and refunds.

60-Day Return Policy

We accept return requests within 60 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

• Be returned within 60 days of delivery.
• Be unused, unworn, and in its original condition.
• Include all original tags, packaging, and accessories when applicable.
• Not show signs of wear, washing, alteration, or damage caused after delivery.

Returns requested after the 60-day return period may not be accepted.

Items Eligible for Return

Most products purchased from Ameeze may be returned if they meet the eligibility requirements described in this policy, including:

• Shoulder Bags
• Tote Bags
• Hand Bags
• Crossbody Bags

All returned merchandise is subject to inspection before a refund is approved.

Items That Cannot Be Returned

For hygiene, safety, or product integrity reasons, we cannot accept returns for items that:

• Have been used or damaged after delivery.
• Are missing original tags or packaging.
• Show signs of excessive wear.
• Have been intentionally altered.
• Were marked as Final Sale or Non-Returnable at the time of purchase.

If a returned item does not meet our return requirements, it may be returned to the customer without a refund.

Return Condition Requirements

Returned products should be packaged securely to prevent damage during transit.

We recommend using the original shipping box whenever possible.

Please avoid attaching labels or tape directly to the product packaging.

Items returned in damaged or incomplete condition may not qualify for a refund.

How to Request a Return

To begin a return, please contact our customer support team.

Include the following information:

• Order number
• Full name
• Email address used for the purchase
• Product(s) you wish to return
• Reason for the return
• Photos if the item arrived damaged or incorrect

Our support team will review your request and provide return instructions if your return is eligible.

Please do not send items back without receiving return instructions.

Return Shipping

Return shipping instructions will be provided after your return request has been approved.

Customers are responsible for ensuring returned items are packaged securely.

We recommend using a shipping service that provides tracking information.

Ameeze is not responsible for returned packages that are lost in transit before being received.

Return Inspection

Once your returned package arrives, it will be inspected to verify that it meets the return eligibility requirements.

During inspection we may verify:

• Product condition
• Original packaging
• Tags and accessories
• Completeness of the return

Inspection is typically completed as quickly as possible after the package is received.

Refund Processing

Once your return has been approved, your refund will be processed to the original payment method.

Financial institutions may require additional time before the refunded amount appears on your account.

No Restocking Fees

Ameeze does not charge any restocking fees for approved returns.

Customers will receive the approved refund amount without deductions for restocking.

Incorrect or Damaged Items

If you receive an item that is:

• Damaged during delivery
• Incorrect
• Different from what you ordered
• Missing from your shipment

Please contact us as soon as possible.

To help us resolve the issue efficiently, include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Our team will review the information and provide an appropriate resolution.

Defective Products

If you believe your item has a manufacturing defect, please contact us promptly after receiving your order.

Include photographs showing the issue whenever possible.

Each case is reviewed individually to determine the appropriate resolution.

Exchanges

At this time, Ameeze does not offer direct product exchanges.

If you would like a different item, color, or style, you may return the eligible product and place a new order separately.

Order Cancellations

Orders may be cancelled before they enter processing.

Once an order has been processed or shipped, it can no longer be cancelled.

Customers may instead request a return after delivery if the order qualifies under this policy.

Refused Deliveries

If a shipment is refused without prior authorization, the package may be returned to us.

Once the returned shipment has been received and inspected, any eligible refund will be processed according to this policy.

Non-Delivery Claims

If your package has not arrived within the expected delivery timeframe, please contact us.

Our team will work with the shipping carrier to investigate the shipment before determining the appropriate resolution.

Partial Refund Situations

In certain situations, a partial refund may be issued if:

• Only part of an order is returned.
• Returned items are incomplete.
• Products are returned with missing accessories.
• The returned merchandise does not fully meet the return requirements but still retains value.

Any partial refund determination will be communicated during the return review process.

Refund Method

Approved refunds are issued only to the original payment method used for the purchase.

For security reasons, refunds cannot be transferred to another account, payment method, or individual.

Processing Delays

Although most refunds are completed within the stated timeframe, processing may occasionally take longer due to:

• Banking procedures
• Payment provider processing
• Holidays
• High seasonal order volume

If your refund has not appeared after the expected timeframe, we recommend contacting your payment provider before reaching out to our support team.

Customer Responsibilities

To help ensure a smooth return process, customers should:

• Submit return requests within 60 days of delivery.
• Keep products in original condition.
• Package returns securely.
• Follow the provided return instructions.
• Retain shipping tracking information until the return is completed.

Contact Us

If you have any questions about returns or refunds, please contact us.

Store: Ameeze

Email: support@ameeze.com

Support Hours: Monday – Saturday

Time: 8:00 AM – 7:00 PM (EST)

Policy Updates

Ameeze may update this Return & Refund Policy from time to time to reflect operational changes or improvements to our customer service process.

Any updates become effective on the Effective Date displayed at the top of this policy.